Shipping policy

At ThePerfectStore, we want to make sure your order reaches you safely and on time. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and product availability.

International Orders: Approximately 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs clearance, weather, holidays, carrier delays, or other circumstances outside our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location, order size, and available shipping method.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow 2–5 business days for tracking information to become active, as some carriers may take time to update their systems.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

ThePerfectStore is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Damaged, or Delayed Orders

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details so we can assist you.

For damaged packages, we recommend taking photos of the package and product and contacting us as soon as possible after delivery.

Customs & Import Duties

For international orders, your package may be subject to customs duties, taxes, or other fees depending on the destination country.

Any customs duties, import taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with ThePerfectStore.

ThePerfectStore — Your Style. Your Choice. Your Perfect Find.